Friday, February 9, 2018

Policies Put In Place By Tommy Car Wash Systems To Uphold Clients Loyalty And Frequency

By Michelle Scott


In every business set up, owners try to fit in the market and remain competitive. Despite the improved technology it is necessary to remain firm. Technology has played a significant role in any business set up. Increased efficiency and productivity are the main advantages. Despite this, it is important for a business to maintain their loyal customers. For this reason, Tommy car wash systems have implemented policies that help to maintain their faithful clients.

Developing membership and club programs is important. This is a way of building loyal relationships with faithful customers. This provides a good deal to their clients on a monthly VIP club membership. This makes the customers feel more appreciated and hence remain to be loyal customers. These programs provide frequent customers with the chance to pay less for the overall services provided. This creates a sense of belonging and protection to most clients.

Clients need to feel special. Establishment of VIP lanes will play a vital role in maintaining customers. During busy days, long queues become a challenge to handle. This can be a reason to turn away potential customers. The development of these lanes offers a solution to faithful customers. The customers will feel rewarded with special recognition and will feel prioritized. This method will assist to keep these clients.

This firm over the years has built its reputation with the surrounding community. They strive to build community exposure through events. They actively participate in activities such as sponsorship, fundraisers, participation in community programs and so on. As a result, they develop an association between individuals and the wash. This creates awareness of its existence since community members play a role boosters and cheerleaders to the company.

The development of paid apps is yet another important component. They have established two payment apps, Tommy Express App and a Monthly Club App. The application can easily be installed on the smart-phones of their clients. It works with recognition systems of license plates. These apps have made it easier to make payments without necessarily interacting with any employee. This has helped save a lot of time and long queues

The company has increased its processing speed. Most people prefer seeking such services from facilities that do not take much of their time. This company has more developed equipment that ensures their customers are not inconvenienced at any time. They work within the time frame of its clients. Their building structures are built in a way that minimizes long queues during entry and exits. Their payment model is also fast and simplified.

The firm ensures that it has the best staff. Their staff is qualified and also has experience in customer service delivery. They work to ensure that the needs of a client are met. They ensure that they maintain a positive relationship with them. They listen to their needs and undertake to them. This will help maintain loyal customers.

The firm always ensures that their clients receive quality services. They strive to ensure that their customers are left smiling after every wash. Their vehicles are left spotless with minimal effort applied. This will always keep attracting customers. They will always want to maintain that appealing look on their cars.




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